How It Works

It’s easy, simply fill out the questionnaire at the top of the page and submit your inquiry. Please make sure you provide us with as much detail as possible so that we can narrow down the queries for the best deal on your grade A auto parts.

Select Your Auto Part

Within 24hrs you’ll receive a phone call from one of our Auto Parts Specialist. Keep in mind that we offer a no hassle, stress free courtesy call to confirm the exact part information for your inquiry. Following the call you’ll get a call-back with the best estimate available on the market for your auto part.

Delivered Straight To Your Door

Within a matter of business days, we ship the auto parts straight to your door. Whether your a new customer or have shopped with us before, we’d love to hear your feedback on how we might be able to better serve you, simply use the “Get In Touch” section at the bottom of this page and one of our dedicated reps will contact you shortly.

2. What if I do NOT have a Credit card?

To order without a credit card you may also make bank transfers via ACH and WIRE by contacting sales@theautopartswholesaler.com or you can also make payments by expedited mail, which requires you to print out your final order, then mail to us with payment in advance with CASHIERS CHECK or
MONEY ORDER only. SORRY………NO COD’S.

3. PRIVACY STATEMENT: Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.

4. WARRANTY ON PARTS: All parts are warranted by the respective mfg for generally 1 year, Unlimited mileage ,Normal “Wear & Tear” excepted. Items
that do normally wear, brake rotors, pads, filters, etc are covered for product defect. There are NO WARRANTIES, EXPRESS OR IMPLIED, OF
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS.
The-Auto-Parts makes NO representation or promise with respect to the quality or the anticipated performance of this equipment.  Further,The-Auto-Parts shall NOT be responsible for any
consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by The-Auto-Parts.

5. PRICES……….We always strive to offer you the LOWEST Price on your parts. By buying FACTORY DIRECT You will SAVE $$$ with The-Auto-Parts.

6. What happens if I order the WRONG PART?

If you order the wrong part it will be your obligation to call or email us to obtain a Return Authorization # to return/exchange the part. There is a 30% restocking fee plus you are responsible for return shipping costs.
DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day
time limit on returns. After 30 days all sales are final. All parts MUST be
returned in the same original box as received. NO RETURNS on any Electrical
component or SPECIAL ORDER items for ANY REASON.

7. What happens if I order the RIGHT part, but am shipped the WRONG part?

If we error…..we “Eat it”. Kindly call our Corporate Hot Line: 305-766-9945 and we will promptly correct the mistake and reship the correct part at no additional cost to you. We will need you to return the incorrect part using the required RMA# Provided when calling.
take out: If you ship the parts back at your expense we will reimburse those costs, OR we may issue a CALL-TAG to return…….our option.

If you ship the parts back at your expense we will reimburse those costs, OR we may issue a CALL-TAG to return…….our option.

8. What is a “CORE” Charge?

A CORE Deposit is usually added to a rebuilt or re-manufacturered product. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Driveshafts etc. The respective rebuilders ADD this charge to Insure that they receive a rebuildable part back to continue the process.  We ADD the core charge to products so designated on our catalog. It works like this………….We send you the part and ADD the CORE Deposit to your bill. You install the part remembering to keep the original box it came in… (VERY IMPORTANT) Then you “Return” the Core after receiving a CORE
RETURN AUTHORIZATION by calling our Corporate Hot Line: 305-766-9945. Always have your purchase date and original invoice number ready when calling. You then
Return the CORE at your expense to the address we provide you. When the CORE “Clears” the rebuilder and is accepted as REBUILDABLE they credit us,
and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. The-Auto-Parts assumes no liability in regard to decisions made by rebuilders.  There decisions are FINAL. If the part you return is NOT acceptable to
rebuilder as “rebuildable” there is NO Return of deposit.There is a 45 day Time limit on CORE returns. No refunds after 45 days.

9. What happens if I simply decide I do not want the parts I ordered?

No Problem. We request such returns be made within 7 days of receipt. Because we sell parts at “wholesale” prices WE MUST CHARGE A 30% “Re-Stocking” fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the creditcard you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for “Testing” purposes and be in original Factory Carton. NO RETURNS For any reason on Electrical Components or SPECIAL ORDER items.

10. What if I receive a “Damaged ” Box?

You must Immediately contact the respective shipping company

UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339 AirBorne Express 1-800-247- 2676
They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING #
from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from
the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.

11. Do we ship Internationally? YES….but you must confirm the order over the phone or PRINTOUT your order form and then FAX it to our offices 888-741-2558. We will fulfill your order and ship via US postal Airmail (4-7 days) most parts of the world, or FEDERAL EXPRESS 2-3 days.

12. BACKORDERS There are NO Backorders. If the customer support can’t find the part your looking for then it may be “Out of Stock”. You may contact our offices via E-Mail @ sales@theautopartswholesaler.com. We will email you with updates as the products become available in our inventory so that you can get back on the road.

SHIPPING INFORMATION

We ship nationwide!

WARRANTY

New products purchased from our store are covered by a manufacturer warranty. For other parts, we provide a limited warranty of 30 days

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